| Method | Shipping Country | Shipping Time | Price | Free Shipping | |
| Standard Shipping | Australia, Austria, Canada, Germany, Ireland, Italy, Japan, Malaysia, Mexico, New Zealand, United Kingdom, United States | About 7-12 business days | Order Amount A$0-A$69.99, shipping fee A$4.99 | Over A$69.99 | |
| Urgent Shipping | Australia, Austria, Canada, Germany, Ireland, Italy, Japan, Malaysia, Mexico, New Zealand, United Kingdom, United States | About 3-7 business days | A$9.99 | Over A$400.00 |
SHIPPING INFORMATION
If your shipping address is different from your billing address, please specify this during checkout.
The address can be changed before we ship your order. However, we are unable to change the shipping method or address the order is shipped.
ORDER CONFIRMATION
After you complete your purchase. You will receive an "Order Confirmation" email (check your spam folder if you can't find it). Make sure all information is correct. If you have any questions, Please contact us by Email: service@sullivanli.com
TRACKING AN ORDER
You'll receive an e-mail confirmation once your order has been shipped. It will include your order's tracking number and a direct link to your carrier's package-tracking site. This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped.
IMPORTANT
When the carrier returns an undeliverable package to us because of an address issue, you will be charged for reshipping costs. If there is a return or refund for non product quality issues, we will not refund the shipping cost.